1: CANCELLATION

(a) By you
WE must be notified of cancellations in writing. If notification is received 30 days or less before commencement of our services the cancellation fee payable is 100% of the price.

(b) By us
While doing our utmost to avoid it, we must reserve the right to cancel arrangements. If this should happen (other than due to your default in paying) we will offer the choice of an alternative arrangement (paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid. If we are forced to curtail a tour after departure due to circumstances amounting to “force majeure”, we regret we cannot make any refunds or pay any compensation or be responsible for any costs or expenses incurred by you as a result. We reserve the right to make changes to brochure details and holiday arrangements both before and after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement you will be notified at the earliest possible opportunity. In such cases you will have the choice of either accepting the change or booking alternative arrangements (paying or receiving a refund in respect of any price difference) or cancelling your holiday and receiving an immediate full refund of all monies paid.

2: FORCE MAJEURE
“Force Majeure” means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental actions and all similar events beyond our control. In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.

3: LIABILITY

(a) Quality
We accept responsibility should the services which we are contractually obliged to provide prove deficient or not of a reasonable standard including where this is due to acts and defaults of our employees, agents, suppliers and sub-contractors.

(b) Death, personal injury or illness
We accept responsibility should you or any member of your clients party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by our employees, agents, suppliers and sub-contractors providing they were at the time acting within the course of their employment except where the failure to perform or improper performance was due to:
• Their own acts and/or omissions
• Those of a third party not connected with the provision of your arrangement and which were unforeseeable or unavoidable or
• An event which either WE or the supplier of the services in question could not have foreseen or forestalled even with all due care.

(c) General
Please note, our responsibilities and obligations apply only in respect of those services which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own.

4: COMPLAINS
Should a problem occur, please advise both us and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.

5: GENERAL INFORMATION

(a) Accommodation
Wherever possible, we book rooms with private baths/showers on the basis of two people sharing a double room. Single rooms are available at supplementary cost but we do not guarantee either single rooms or private bath/shower. If a single room cannot be provided, even if paid for, appropriate refund will be made by us.

(b) Transportation
Safari minibuses, cars, four-wheel drive vehicles, coaches or aircraft will be provided according to the route and number of participants. We reserve the right to employ the services of sub-contractors.

(c) Alterations
We will endeavor to notify full details of any alterations to the arrangements in no less than 14 days before commencement of our services. Should conditions necessitate it, we reserve the right to change any route or arrangements, to offer substitutes of equal value, or to cancel the operation of any scheduled tour. We also reserve the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.

(d) Special requests
Any special requests (e.g. for single room or particular diet) must be notified in writing when the booking is made. We will endeavor to meet such request but cannot guaranty them and any failure to comply will not be a breach of contract.